If an item is eligible for a subscription, you will see two options on its shop page: 

• Purchase one time
• Subscribe and save

If you want to sign up for a subscription or add that item to an existing subscription, click the second option and then select the billing period frequency that you prefer. This will add that item to your cart. When you’re happy with your cart, proceed to checkout. This will authorize Sunset Lake CBD to make recurring charges based on your preferred billing cycle.

For nearly every item in our online store, you will save 25% off when you sign up for a subscription. If you subscribe to a bundled item, you will save at least 25% on the individual items in that bundle. 

These savings will last as long as you are still signed up for, and maintain an active subscription.

If you place your order after 10 ᴬᴹ EST/EDT, your (recurring) order will be shipped from our Vermont facility on the next business day (we do not ship on Saturdays or Sundays.) 

If your order processes before 10 ᴬᴹ, your (recurring) order will ship out that very same day.

You may manage your subscription via the “My Account” tab found in the header menu of our site. Once there, you can: 

• Change your payment method via the “Payment Methods” tab
• Change your shipping/billing address via the “Addresses” tab
• View past orders via the “Orders” tab
• And, manage active subscriptions via the “Subscriptions” tab

If you wish to change the shipping method of your subscription, please get in touch with us here. Apologies for any inconvenience.

Congrats! You can make sure that your Sunset Lake CBD subscription is delivered to the right address by heading to the “Addresses” tab under the “My Account” tab found in the main menu of our site. 

Once there, you can adjust the default shipping address for your subscription there. Please note that you may only have one default shipping address at a time.

You can change the product, flavor, or quantity of Sunset Lake CBD items that you are subscribed to at any time. 

Your billing amount will change based on the products that you are subscribed to.

Because subscription items are automatically discounted and considered on sale, you will not be able to use promotional (i.e. podcast) coupons on your subscription items. 

You are, however, allowed to use your rewards points on the initial (called the parent) subscription order, though not on the automatic recurring orders.

You will receive an automated email from our system every time your order processes, fails to process, and ships. If you are not seeing these emails, be sure to check your SPAM and Gmail “Promotions” folders and mark them as important.

As per our terms of service, we do save some information including your name, billing address, shipping address, email address, phone number, and order history. We use an industry-leading and secure third party, Square, to save credit card information so that we may process recurring orders. Payment information is not accessible to any Sunset Lake employee at any time.

If you have an issue with your subscription, payment, or have a general question about Sunset Lake CBD’s subscription program, please reach out to us here. 

Please allow us at least one full business day to respond to all inquiries. If your issue is more urgent, please leave us a voicemail.